The kind of data we collect from our customers

Volcano View bnb collects and uses the info you provide us. When you make a reservation, you are (at a minimum) asked for your name, email address and phone number.
Depending on a reservation, we might also ask for your home address, payment info, passport number or copy, date of birth, the names of any guests traveling with you, and any preferences (e.g. meal preferences) you have for your reservation.
If you need to get in touch with our customer service team, contact us directly, or reach out to us in a different way (e.g. social media), we will collect info from you there, too. This applies whether you are contacting us with feedback and Instagram or asking for help using our services. 
Why does Volcano View bnb collect and use your personal data
We use the info collected about you for various purposes. Your personal data may be used in the following ways:
We use your personal data to complete and administer your online reservation, which is essential for what we do. This includes sending you communications that relate to your reservation, such as confirmations, modifications, and reminders.
We also use your personal data to book and pay any tourism activities you may wish to do during your stay (e.g. Gorilla permits, Volcanoes hikes permits and Golden monkeys permits, etc).

Prepayment, Cancellation, No-shows, and The Fine Print

Prepayment and Cancellation
By making a reservation with a us, you accept and agree to the relevant cancellation policy, and to any additional terms and conditions that may apply to your reservation including for services rendered and/or products offered by volcano View. The general cancellation during the reservation procedure and in the confirmation email or ticket (if applicable).
Note that certain rates, fees, or special offers are not eligible for cancellation, refund, or change. Check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation.

Note that a reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of Volcano View bnb and the reservation.

Cancellation and prepayment policies may vary per segment, product, or service of each reservation. and important information in your reservation confirmation for additional policies as may be applied by Volcano Vie bnb (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards, or insufficient funds are for your own risk and account, and you will not be entitled to any refund of any (non-refundable) prepaid